Improving Performance & Process Review
There is much truth in the old adage of “If you always
do what you’ve always done, you’ll always get what you’ve
A business needs to be constantly looking for opportunities
to perform more efficiently in all areas; this includes an
objective view of existing business processes.
It is known that many organisations don’t document more than
half of their routine activities, many staff have job descriptions
but there is often a big discrepancy between these tasks listed
and what people actually do. The reality is that staff are
constantly dealing with unforeseen variations to their normal/expected
duties. This may be because the business has evolved and changed
over time or there are inefficiencies in the processes causing
staff to perform “work arounds” in order to get the job done.
Also tasks that are needed, are not being done as staff are
“too busy”. It could also mean that you have the wrong people
in the wrong job as they were originally employed to perform
a particular job description.
Improvements in customer service and savings in time and
cost can be made by having efficient processes. This requires
a thorough mapping of the process you have and the process
you want, re-engineering the existing process to ensure all
tasks are performed efficiently and lead to the achievement
of the goals.
We can help you to review systems, procedures and overheads
to reduce costs and improve margins.